Departure Time

1. All Passengers are required to arrive at designated GUO Transport departure terminals 30 minutes before scheduled departure time as stated on their ticket. Vacant seat not filled 5 minutes to the scheduled departure time, may be given away to available passengers.

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Passengers Luggage

1. Passengers are entitled to 10kg free luggage space on board at owner’s risk. GUO Transport reserves the right to refuse the carriage of luggage that exceeds 10kg capacity (for non-compliance with these conditions).
2. Luggages that exceed the 10kg free luggage mark is classified as excess luggage. Excess luggage attracts whatever is prevalent as excess luggage charges/rate per kg and in the absence of available space may be carried as unaccompanied luggage thereafter.
3. Valuable items like laptops, ipods/ipads, cellular phones, electronic items, jewellery, cash, sunglasses, credit cards, spectacles, and perishable/fragile items may not be loaded in the luggage compartment but large items must be accommodated in the luggage compartment with the assistance of GUO Transport porters. Unaccompanied luggage will not be carried, if found, will be confiscated.
4. All unaccompanied luggage may be conveyed by GUO Transport subsidiary (GUO Logistics LTD). Terms and conditions apply.
5. All luggages are carried at owner’s risk. GUO TRANSPORT will not be responsible for loss or damage to passengers’ luggage except otherwise established that GUO Transport acted with inadvertent negligence leading to loss or damage of passengers’ luggage or personal property. Compensation for such losses and/or damage shall be limited to a maximum value of the travel ticket per claim.
6. The carrying of firearms, hard drugs, harmful chemicals, explosives or toxic substances is not permitted on GUO Transport Coaches/buses.
7. Passengers are advised to watch over their luggage and ensure that they disembark with their luggage or personal property at all times. For left behind luggage or personal property on the coaches/buses, if not claimed by the owners within 72 hours (and after all reasonable efforts to contact the relevant passenger) it shall be safely stored for a period of 2 weeks. Thereafter, GUO TRANSPORT shall be entitled to dispose of the luggage in any matter it deems fit without any liability to the passenger.

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Pets, Alcohol, Smoking

1. Pets (animals), Alcohol intake/intoxicated passenger and Smoking is prohibited on all the buses, we only convey humans.

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Child Fare Rate

1. We care about the safety of children and have provided a massive discount of 25 percent when you purchase ticket for children. However, please note the following;
   • The Child fare rate only applies to children between the ages of 2-10.
   • Children within this age band cannot travel without being accompanied by an adult
   • Child fare rate can only be enjoyed upon tendering a photocopy of a valid means of identification for the child(ren) on planned day of travel. Failure to do this implies cancellation of discount given.
   An adult is only allowed a maximum of two (2) child fare rates per booking, other children will pay normal ticket fare.

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Travel Documents

1. Regardless of our exclusive immigration formalities management process, passengers must ensure that they possess valid travel documents for cross-border travels. GUO Transport will not be responsible for passengers’ non possession of valid travel documents or consequences arising thereof including denial of entrance or any other inconveniences thereafter.

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Restrictions

1. No attaché or standing passengers shall be conveyed. No passenger has the right to inconvenience others by any chance.

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Force Majeure

1. Regardless of our exclusive immigration formalities management process, passengers must ensure that they possess valid travel documents for cross-border travels. GUO Transport will not be responsible for passengers’ non possession of valid travel documents or consequences arising thereof including denial of entrance or any other inconveniences thereafter.
2. If due to war, strikes, threat of terrorism, industrial action short of strike, lockouts, accidents, fire, blockade, import or export embargo, natural catastrophes, technical malfunction, epidemics and pandemic or other obstacles over which GUO Transport has no control, GUO Transport fails to fulfil its obligations to its passenger in the manner and/or within the time required by the terms stated here GUO Transport will not be liable to the passenger for any loss/damage arising from any failure or delay in performance or service delivery arising from circumstances beyond GUO Transport control and will not be held responsible for any loss or damage which may be incurred by the passenger as a result of such failure
3. However, GUO Transport will make every reasonable effort to ensure connections between its services and to inform passengers if there are any delays in the connection of its services.
4. GUO Transport may change schedule or cancel any of its services but upon reasonable prior notice to passengers, without any liability.
5. Verbal fare quotations are not allowed. GUO Transport fare can be found on GUO terminals and website.

Preferred Payment Mode

1. Cash
   Ensure that all your payments are receipted otherwise it is fraud.
   • Do not be a victim or an accomplice to fraud.
   • Payment to and/or through unauthorised staff or agent is strictly prohibited.
   • All enquiries (questions) should be made only at the information/customer service desk to avoid being misled or exploited.
   • Do not patronise touts to avoid being exploited or duped.
   • All transactions with drivers/conductors are illegal and not advised.
   An adult is only allowed a maximum of two (2) child fare rates per booking, other children will pay normal ticket fare.
2. Debit/Credit Cards

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